International Orders: Customs Fees and Guidelines

Tax and duties for international orders are not included in the shipping charge. Customers are responsible for any additional Customs fees.


· All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. E Global Communications has no control over customs duties or import fees, and cannot predict their cost.


Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package.

 

· Shipments to Australia & New Zealand
Please be aware that shipments to Australia and New Zealand will often take longer than the estimated transit time above. Delays of 1 to 2 weeks past the estimates are not uncommon for these areas.

 

· Shipments to South Africa
Please be aware that shipments to South Africa will often take longer than the estimated transit time above. South African customs processing is very slow and can often add 2-3 extra weeks to estimated delivery times.


· Shipments to Africa, India, Middle East, Philippines, Indonesia and Malaysia

While most packages shipped to these areas are delivered without problems we cannot guaranty delivery or insure these shipments. Often times, shipments to these areas take much longer, even being delayed up to six to eight  weeks. We will make sure your order is shipped correctly and in a timely manner. However, we are not responsible packages lost or delayed during transit to Africa, India, the Middle East Philippines, Indonesia or Malaysia.

 

Do not order items that are illegal to import into your country. Laws vary from country to country, and it is your responsibility to check with your Customs office to see if your country permits the importation of our products. We do not encounter problems with Customs when shipping to most countries.


If the package is seized by Customs for any reason and is returned to us, we will issue you a prompt refund, less shipping costs and any Customs fees charged to E Global Communications by your country.


 If the package is not returned to us, we cannot issue you a refund. Most orders are held by Customs for the purpose of charging import duties and Customs fees. Please contact the Customs Office in your country about duties and fees before ordering, as we are not responsible for these charges.


If your package is delivered to you and USPS or FedEx® has paid the Customs fees on your behalf, to ensure prompt delivery of your order, you will be responsible to pay the custom fees to USPS or FedEx®.


All of our products sold internationally are meant for personal use.